Delivery & Returns

Free Shipping

  • Free standard shipping on orders of $100 and over (GST-inclusive) Australia-wide.
  • $10 flat rate for orders under $100.
  • Remote/external territories or bulky items may take longer; if any surcharges or exclusions apply, they’ll be shown at checkout before you pay. 

Authority to Leave

  • If you choose Authority to Leave at checkout (including Australia Post Safe Drop), the driver may leave your parcel in a location they consider safe. Delivery is deemed complete when the parcel is left at that location.
  • ATL can’t be used where the service requires a signature (e.g., some insured/Extra Cover consignments).
  • Your rights under the Australian Consumer Law are not excluded. If we or our carriers fail to deliver with due care and skill or within a reasonable time, we will provide an appropriate remedy. For extra security, choose a delivery option that requires a signature.

Order processing

  • Items shown as In Stock are in our warehouse and dispatch within 1–2 business days after payment is processed. (If any item cannot be dispatched in this time, we’ll contact you to offer alternatives, a revised timeframe or a refund.) .

Carriers & addresses

  • We partner with StarTrack and Australia Post eParcel for reliable delivery.
  • Street address required for larger courier items; we deliver to home, workplace or PO Box (where the service allows). Tracking is included on all orders. 

Loss or damage during delivery

  • Our deliveries include the carrier’s standard included compensation (generally up to $100 with Australia Post). Higher cover may be available via Extra Cover or signature services; where we include this for you, it will be stated at checkout or on your order confirmation.
  • This paragraph does not limit your rights under the Australian Consumer Law. 

Estimated delivery times (after dispatch)

Guide only; business days; may vary with peak periods, public holidays and remote areas.

  • Brisbane & Gold Coast: 1–2 business days
  • North Queensland: 3–5 business days
  • New South Wales: 2–4 business days
  • Australian Capital Territory: 3–4 business days
  • Victoria: 3–5 business days
  • Adelaide: 4–6 business days
  • South Australia (regional): 5–7 business days
  • Tasmania: 7–10 business days
  • Perth: 7–10 business days
  • Western Australia (regional): 10–15 business days
  • Northern Territory: 7–10 business days

We always aim to get your order to you as quickly as possible.

Returns, Refunds & Exchanges

If a product is faulty, your Australian Consumer Law rights apply in addition to any store policy.

  • Major failure: you can choose a refund or replacement. Refunds go to the original payment method unless otherwise agreed.
  • Minor problem: we’ll repair, replace or refund within a reasonable time. If that doesn’t happen, you may choose a refund or replacement.
  • Exclusions: Fair wear & tear and damage caused by baggage handlers, airlines etc is excluded.

Assessment process

Faulty goods are assessed via an accredited luggage repairer under the
Luggage Direct Warranty process. Original packaging/tags aren’t required for faulty goods, but proof of purchase is.

Change-of-mind

We offer change-of-mind options even though they’re not required by law. Items must be unused, in saleable condition, with original tags attached, and proof of purchase. Exclusions may apply (e.g., gift cards, credit notes, personal items).

In-store: refunds within 7 days; exchanges within 30 days of purchase.        
Online: refunds within 30 days; exchanges within 30 days of purchase.

Need help now?

Email ask@luggagedirect.com.au and our team will guide you through your options promptly.

Freight & returns shipping

Faulty/large/bulky items: we’ll arrange collection or reimburse reasonable return costs once assessed as faulty.

Change-of-mind: return shipping is at the customer’s cost.

For any return or freight queries, email ask@luggagedirect.com.au.

How to start a return

  1. Email ask@luggagedirect.com.au with your order/receipt, product details and the reason (faulty or change-of-mind).
  2. For faults, include photos/video and a brief description.
  3. We’ll reply with next steps (assessment, pickup label, or store visit).

Proof of purchase

A receipt, invoice or bank statement is required to process returns and exchanges.

Privacy & your data

We collect only what’s reasonably needed to process orders and returns;
you can access/correct your data and opt out of marketing. See the Office
of the Australian Information Commissioner (OAIC) for privacy rights. See our Terms & Conditions and Privacy Policy page for full details.

Helpful tips

  • Check dimensions/weight (e.g., common cabin size approx. 56 × 36 × 23 cm) before you buy.
  • Use our Advice pages or visit a store for fit/packing help. (We want your first choice to be the right one.)