Frequently Asked Questions
DO YOU HAVE STOCK OF WHAT YOU ADVERTISE ON YOUR WEBSITE?
Absolutely! If the website lets you put it in your cart, then we have it in stock. (no “baiting & waiting”). In addition, your purchase will be shipped the next business day, as Luggage Direct has its own warehouse and it’s own “pick & pack” staff, committed to the accurate picking, and careful packaging of your purchase.
DO YOU CHARGE FOR SHIPPING?
Shipping is free to New South Wales, Victoria and Queensland for orders over $75.00.
A freight cost is applicable to deliveries to the Northern Territory, South Australia, Tasmania and Western Australia.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Luggage Direct gives you a full 30 day money back guarantee on any purchase (from the date printed on the invoice). Returns are at the customer’s expense, and products must be unused and in their original condition. This is for online purchases only.
CAN I ORDER BY PHONE?
Yes, you can call us on 1300 LUGGAGE (1300 584 424) to make a phone order. However, it is more accurate to order online, so you can accurately enter your own name, address, and credit card details, and avoid hand written errors. For your convenience, call 1300Luggage, and:
- Monday to Friday 8am to 3pm = select 1 for Ecommerce
- Monday to Friday 3pm to 5.30pm = select one of the superstores, and the sales staff can process your Online Sale.
- Saturday 9am to 5pm = select one of the superstores, and the sales staff can process your Online Sale.
- Sunday 10am to 4pm = select one of the superstores, and the sales staff can process your Online Sale.
- Public Holidays 11am to 4pm = select one of the superstores, and the sales staff can process your Online Sale.
DO YOU ACCEPT CREDIT CARDS?
Luggage Direct accepts Visa, Mastercard, Amex, AfterPay, Zip Pay and you can also pay through PayPal.
IS YOUR WEBSITE SECURE?
Absolutely. Luggage has invested heavily in a state of the art Magento 2 website, which is continuously maintained, upgraded and protected by our Australian based developers, to maximise website security, and keep your data safe.
HOW DO I CHOOSE MY LUGGAGE?
We have very helpful blogs to assist you with this - https://www.luggagedirect.com.au/blog
Or for a quick overview of suitcases, review the info at the bottom of the Suitcases page. https://www.luggagedirect.com.au/suitcases.html
WHY DOES LUGGAGE THAT LOOKS ALIKE VARY IN PRICE?
A very good question! The key components of luggage price variation in luggage, is Technology, Materials, Marketing and Warranty support. All the better brands which Luggage Direct sells, honour their warranties, and hold spare parts in Australia, and pay Authorised Repairers to assess and repair your purchase if needed. (Verses most Discount Chain suitcases need to be discarded if a wheel or handle breaks)
Then there is the material your bag is made of, and the quality of the stitching and workmanship. Example: Even the better brands have hardside suitcases at different price points based on how “crack resistant” the material in the bag’s shell is. Generally polypropylene is more flexible and less likely to crack verses polycarbonate, and both of these are significantly better than ABS material suitcases.
High quality luggage brands can command a premium price, if they use special technology, like extra strong wheels (Eg Japanese Hinomoto) or have amazingly light & strong hardside shells (Eg. CURV Technology or Roxkyn). Premium outdoor luggage suppliers like Osprey, often triple stich their bags.
Finally, “buyer beware”, as other brands can also command a higher price, by the power of marketing. Pretty colours and clever digital marketing, do not guarantee a good piece of luggage.
3 Step Test : Are their wheels and spare parts readily available in Australia?
What is it made of?
What technology advantage does it have, to make it more expensive than …..?
WHAT ARE YOUR DELIVERY TIMES?
All orders are dispatched within 1 business day of being received. Delivery times depend on where the order is being sent to. For delivery times around Australia, please click here
WHERE ARE YOUR SUPERSTORES LOCATED?
The Luggage Direct Superstores are located across BRISBANE to maximise customer convenience!
Northside Superstore - KEDRON (295 Gympie Road)
Eastside Superstore - CARINA HEIGHTS (147 Winstanley Street)
Southside Superstore - MACGREGOR (531 Kessels Road)
Inner City Superstore - WOOLLOONGABBA (37 Ipswich Road)
All 4 Superstores offer FREE PARKING and AIR CONDITIONING!
WHAT ARE YOUR STORE TRADING HOURS?
Monday to Friday 9:30am to 5:30pm
Woolloongabba Monday to Friday 9.30am to 7pm
Saturday 9am to 5pm
Sunday 10am to 4pm
ONLINE STORE: OPEN 24/7
email [email protected]
Call 1300 Luggage (1300 584 424)
How do you dispatch your orders?
Luggage Direct uses Australia Post, Startrack and Aramex couriers as well as other reputable courier companies. All orders are tracked from the moment they leave our warehouse until they reach you.
WHAT IS A TSA LOCK?
In America, to ensure airline and travel security, the TSA (Transportation Security Administration) may need to check luggage before it is loaded on the airplane. In the event that luggage has to be physically inspected and opened, standard locks may be forced open and damaged in the process. This would leave the luggage unlocked and potentially at risk. TSA-approved locks, marked by the red diamond insignia, can be opened and then relocked by US security officers with a master key.
Please note: TSA combination locks come without a key, as only TSA authorities have this key. If your TSA lock is a combination lock, you use the numbered dials to lock and unlock it.
WHAT ARE MY CONSUMER RIGHTS?
Luggage Direct gladly upholds all your rights under Australian Consumer Law. The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the law requires that goods must be free of defects and do what they are meant to do. Services must be carried out with care and skill. These rights, which the law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
In addition to your Consumer Law rights, our products have limited manufacturers guarantees. Luggage Direct only stocks brands who support their guarantees with spare parts available in Australia.