Have we impressed you?
Please feel free to add your testimonial to this page.
Testimonials from just a few of our happy customers
"Thank you very much, fantastic service and price - glad I found you." Jon, Queensland
"Guys I just wanted to say that I received my luggage on Friday after placing the order late Thursday afternoon. I have been blown away by the efficiency of your service needless to say the luggage was in brand new condition and looks great, what an awesome start to my holiday. Thanks a lot for your assistance, I have already started recommending you!"
Todd W, NSW
"Hi to you all at Luggage Direct
Below is a testimonial offering. I don't often do these but I have to give credit where credit is due.
I have purchased twice from you now and I must say I have been impressed with your attention to service. Your prices are the best around, your service is second to none and your fast delivery service outstanding.
All my enquiries were answered promptly and your assistance in choosing the correct luggage has won you a very satisfied customer. Keep up the great business ethics :)"
Craig M, QLD
"Your staff were extremely helpful and friendly and your range of products outstanding. I felt very smug indeed when I went into my shopping centre after purchasing my suitcase and seeing the same thing advertised for nearly double the amount! Again, thanks for all your help. You have a very satisfied customer who will be recommending your business at every opportunity!"
Vasi D, VIC
"Good morning, I would just like to provide you with some positive feedback on my recent purchase. I haven't used your business before, and admit I wasn't really sure what to expect. I found your businees online through a search for Samsonite luggage.The free postage was great...and the luggage was a good price.
I placed an order on Tuesday afternoon, and as I was travelling next Tuesday was concerned my order would be delivered in time. The person I spoke to me assured me that I would receive it by Monday next week. I was pleasantly suprised to find that my luggage had arrived within 48 hours! Thanks for the prompt delivery and very professional service. I would definitely recommend your business, and place further orders in the future.Regards"
Kristen G, NSW
"Many thanks for the excellent service you provided, the suit case arrived the next day - in time for us to use it our our Holiday to the USA. I will be recommending your site to anyone who needs luggage."
Tegan M, NSW
"Hello Luggage Direct Family. Sorry for the late email I just wanted to thank you very much for all the help and effort you put in to get the bags for Airlines PNG.
Well it took us nearly 3 weeks to clear it here in Moresby as usual but everyone is very pleased with them and we are getting a lot of positive feedback stating our crew look very good and professional carrying those bags.
I really appreciate all your help and will definitely be in touch for any further purchases in the future. Please thank all the others on behalf of APNG for all their help and efforts. Thank you once again."
Kathiva M, PNG (PNG Airlines)
" We have received all bags safely in Auckland. I would like to Thank you for all your effort to get these bags to Auckland. Thank you for all your assistance and helping us to purchase these bags. We will be in touch with you if we need any more of similar cases. Thanks again and Take care. Kind Regards"
Usha M, NZ (Air New Zealand)
"Hello to the guys at Luggagedirect. I just wanted to say thank you for the great suitcase which I received yesterday. It was delivered very promptly and I am very happy with the product. I also would like to say that after talking to your staff in the sales office that you are a very friendly bunch! Great Work!"
Lorna M, S.A
"Well, I am impressed! I have just received my order in Melbourne, five days after placing it on a Saturday. Everything has arrived in tip-top condition. I even received a free passport wallet - thanks so much. Your prices are fantastic - cheapest I have seen - and your service outstanding! No complaints - I will be a returning customer when next I am needing luggage."
Sharynn M, VIC
Extremelly happy with the Antler Tronic Z500 46cm Cabin Rollercase. It's very light only 2.3kg. Overall build and quality is EXCELLENT. The case is not too small and not too big. Just right to go on any plane with you. The sales team and service from Luggage Direct is the best you can get ! ! ! Thank you very much ! ! ! "
Vidas M, NSW
"Thank you Kevin amd all Luggage Direct staff. After placing my order Tuesday, it arrived today (Friday) at my door, This was my third order with your company and I have always been so impressed with your customer service and care. It baffles me why anyone would not use your site and company to purchase all their travel needs. A very contented Rockhampton customer."
Robyn J, QLD
"Dear Luggage Direct, Thank you for a very satisfactory online purchase and delivery experience! I thought it was Christmas when I went to my Post Office yesterday and picked up the parcel with my Antler Zero bag in it (and I only ordered it on Sunday). Great, efficient service and a nice letter as well. Appreciate it - and the great price! Many thanks."
Jane S, NSW
"Hello Alishya , I just wanted to thank you so much for the trouble you went to when I was placing my order for the elite luggage set. My daughter and future son- in-law absolutely love it. Thanks once again."
Joan T, QLD
"Just a note to thank you for your speedy despatch of my parcel which I received in good order and in extra fast time. Have not used my new luggage yet but very much like the look of it so thanks again for providing such a top service."
Sue C, W.A
"Just a quick note of thanks for replacing and sending our new cases. They arrived safely on Friday. Thank you very much for your help with the matter."
Peter and Jenny I, NSW
"Hi, I would just like to drop you a quick line to compliment you on the outstanding service that you provided. We received the luggage on Tuesday after only ordering them on Friday. The luggage came in excellent condition. After our experience, we will always buy luggage online from you and let all our friends now of your excellent services."
Joseph O, NSW
"Backpack arrived this morning. Thanks for your wonderful service."
Mark B, S.A
"Just wanted to pass on our thanks for the amazing customer service Luggage Direct provided. Not only was our query email responded to quickly but when we did place an order mid Friday afternoon, our luggage arrived by Monday morning. Our new polycarbonate luggage looks every bit as good as any others we have looked at but the price is even better. We are already telling our friends where to shop now for luggage. Your company is a credit to personal business."
Mick and Jane D, VIC
"Hi Ashleigh, Finally received the replacement bag yesterday and could not be happier. Just wanted to thank you for your professional and excellent customer service. I do understand that the earlier mishap was out of your control, and so really appreciate the prompt follow-up."
Michael N, S.A
"Hi, just a quick msg to let you know i have received my order and are extremely happy. Thank you"
Tanya B, W.A
"This isn't an enquiry it's a message from a very satisfied customer!!! We bought a luggage set for our daughters birthday.....not only did it arrive here in Mackay within 3 days we saved approx $800 on other quoted prices (different brands but very similar products)!!!!Thanks very much and will be happy to recommend you to our family & friends!!"
Steve & Linda E, QLD
"Thankyou so much for the item. Very impressed with the quality and the fast admin/processing/delivery. I was a little concerned with the product not getting to me before I travel on the weekend due to the Easter public holidays but it got to me with 3 days to spare. Thanks again and I will definitely recommend luggagedirect to everyone."
Angelo C, VIC
"I would like to express my thanks to Sam and staff at Luggage Direct for their excellent communication and for standing by their 30 day full money back guarantee. I purchased a gift which was of very high quality but didn't suit. Monies were refunded within 3 days of my posting the item back. We have recommended your 'no risk' website to our friends and family. Many thanks."
Irina W, NSW
"Thanks so much Kevin. I cannot tell you how grateful I am for your assistance. It is rare for Australian businesses to respond to emails these days. Thank you for taking the time."
Jodhe T, VIC
Dear luggage direct
I just received my order, and it's absolutely perfect!!
Thank you for quick (and free!) delivery.
Will visit again.
"I’m absolutely thrilled with my purchase! Thank you so much also for such prompt service. As an “oldie” I’m quite new to this kind of shopping, so I’m very impressed with the your service."