We are not happy unless you are happy - simple as that!
We understand you want to be comfortable purchasing the right luggage either for yourself or for your friends and family. That's why we have extended our Money Back Guarantee, if you are not 100% satisfied with your purchase you may return the items within 30 days from date of invoice, for a full refund (excluding postal charges). Items must be in brand new, unused condition, with all tags still attached.
For all returns Luggage Direct requires your full name, receipt and order number along with the goods which must be unused and have all original tags still attached. You can contact our Customer Service Team at firstname.lastname@example.org to advise of your return. Upon receipt, we will refund the full purchase price of the products .
Luggage Direct has been providing top quality brand name Luggage to Australians since 1995. We do not sell any seconds or copies, or as some do, repaired products. Our products are original factory direct. They are bought from registered Australian suppliers/manufacturers and carry their full warranty.
Should the product not be in original condition, please contact us before returning it as this may save you some unnecessary costs. We recommend that you return your unwanted items using registered post. We will not be held responsible if returned items are lost or damaged in transit.