Luggage Direct Money Back Guarantee

30 DAY Money Back Guarantee

We aren't happy if you aren't happy - simple as that! We understand you want to be comfortable purchasing the right luggage either for your self or for your friends/family. That's why we have extended our Money Back Guarantee so that if you are not 100% satisfied with your purchase, you may return the items within 30 days from date of invoice , for a full refund except postal charges. Items must be in brand new, unused condition, with all tags still attached.

Luggage Direct has been providing top quality brand name Luggage to Australians since 1995. We do not sell any seconds or non-originals.Or as some websites do, repaired products. Our MASSIVE luggage megastore is located at 222-230 Montague Road, West End, Brisbane. . QLD-4101, Australia.

Upon receipt, we will refund the full purchase price. *Shipping costs, if any, are not refundable.
Luggage Direct is an Australian owned family business that has been providing top quality luggage at discounted prices for over 15 years! All products we sell are original factory direct bought from registered Australian suppliers/manufacturers and carry their full warranty. .

If you are not completely satisfied with your online purchase for whatever reason you may return any unused product within 30 days from the date of invoice for a prompt refund. * Shipping is not refundable.

For all returns Luggage Direct requires your full name, receipt and order number along with the goods which must be unused and have all original tags still attached. You can contact our Customer Service Team at helpdesk@luggagedirect.com.au to advise a return.

All returned items need to be in perfect unused condition complete with original packaging. Proof of purchase is required. Should the product not be in original condition, please contact us before returning it as this may save you some unnecessary costs. Products that are received in bad condition will not be refunded and return delivery charges will be payable by customer. We recommend that you return your unwanted items using registered post. We will not be held responsible if returned items are lost or damaged in transit.

Luggage Direct Strives to be Environmentally Friendly!

Luggage Direct always tries to act in the most environmentally friendly way. We have made decisions regarding how we run our business so that we can reduce our carbon footprint and excess waste:

• Any orders that require boxes for postage are sent in used boxes to ensure maximum use of the box before it is recycled
• We only sell quality products that are made to last - maximising the use of the earths resources and reducing land-fill
• We do not purchase foam beads but ensure that the cardboard boxes used are cut to the size of your suitcase
• Old and Excess cardboard boxes are always given to surrounding businesses in QLD so that they can be reused before being recycled
• We recycle all paper - using the backs of used paper where possible